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Response Times
- • Urgent: Within 1 hour during business hours
- • High: Within 2 hours during business hours
- • Medium/Low: Within 4 hours during business hours
Response Times
Urgent Issues:1 hour
High Priority:2 hours
Medium/Low:4 hours
* Response times are during business hours (9 AM - 6 PM EST, Monday - Friday)
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Tips for Faster Support
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- • Include screenshots when relevant
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Common Support Categories
Technical Issues
Software bugs, login problems, system errors
Billing Questions
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Account Management
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General Inquiry
Questions about services, feature requests